Frequently Asked Questions

Cottage Court Condominiums & Goodwin Management Information

The Cottage Court Condominiums website: www.cottagecourtcondos.com

On this website, homeowners can access:

•    Association documents

•    Contact information 

•    Pool key/amenity access request

•    Architectural request online form

•    Association ID for online payments

•    Payment options

Many of these resources can also be found on TownSquare.

Frequently Asked Questions

How do I contact Goodwin Property Management?

Live Chat: 8:30am-5:30pm Monday-Friday at https://www.goodwintx.com 

Online Contact Form: https://www.goodwintx.com/contact/ 

Main Customer Service: 855-289-6007

Local Customer Service: 512-502-7500

Accounting Customer Service: 855-289-6007

Main Goodwin E-mail: info@goodwintx.com 

Property Manager E-mail: Jim.Smitherman@goodwintx.com 

Property Manager Cell: (512) 230-3220

What is TownSquare? 

TownSquare is an HOA communication app where homeowners can access community documents, reserve the pavilion next to the pool, submit requests, and more. Please contact Goodwin Property Management if you would like to create a Townsquare account. 

How do I submit an architectural control request form?

Townsquare > Request > Architectural Application

The Architectural Control Committee is comprised of voluntary Cottage Court Condominiums homeowners. Architectural requests can take up to 30 days to review.

How do I request a pool key?

You can request a pool key online at:  http://www.cottagecourtcondos.com/1 

Where can I find the Cottage Court Condominiums Governing Documents, Bylaws, and other association documents?

http://www.cottagecourtcondos.com/2 

Who oversees the Cottage Court Condominiums common areas, pool?

Vendors, inspectors, board members, and our Goodwin Property Management representtive monitor these areas. We are always grateful for input from homeowners if you notice areas in need of attention. 

What are the pool’s hours of operation?  

The pool is typically open from daily from 6am to 10pm daily.

How many guests can I have at the pool? 4 guests per home.

Who is on the HOA board?

The Cottage Court Condominium is made up of elected homeowners who hold voluntary positions. Our current board members are Kathi Padilla, Rhwanie Kuehl, Linda Wisthuff, Evan Janssen, Renee Sinicki. 

How can I reach the Board of Directors?

• You are invited to address the Board of Directors by submitting a request via TownSq.

Financials

What is my balance?

• You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

AMMO – Morningstar Master Owners Association

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
3. TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (ACOT) in the memo section of your check. 

Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

What is my property code?

• ACOT

What is the Management ID?

• 6587

When is my assessment due?

• 2025 Assessments are due by the first of each month

Are there any fees associated with online payments?

• When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

• A negative number means that you have a credit balance. 

I received a letter about a past due assessment. Who can I talk to about these fees?

• Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

• Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

• To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

• To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

• Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

• You can find your account number in your billing statement or coupon book. If you cannot 

locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

• In the Document section of TownSq.

Owner Information

How do I update my contact information/mailing address?

• Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

1. Visit https://app.townsq.io/ais/sign-up
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password 

I'm getting an error when I try to register for TownSq. Can you help?

• Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

• Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

• Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

I forgot my TownSq password, how can I reset it?

• Visit https://app.townsq.io/user-recovery to reset your password.